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Returns & Exchanges

You may return UNOPENED and UNUSED items for a full refund within 30 days of purchase. You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE. You may not return e-juice, liquid products for hygienic reasons and therefore it is NON REFUNDABLE.

If you have an issue with a liquid product please email us first, do not fill out a return request as it will be rejected.

Ecigarettes are consumable products just like real cigarettes. Continuing to use the ecig will require replacing tanks and e-liquids, just as if you were smoking real cigarettes. Most users save about 75% when compared to traditional cigarette smoking.

Tanks and Coils require replacement depending on how much you use your e-cigarette. The average user will go through 2-5 tanks or Coils per month. Clearomizers and tanks are only replaced if dead on arrival. Please let us know within 48 hours of getting your package if any of your clearomizers are not working. The way your atomizer tastes is out of our control, therefore, any complaints related to taste are not warranted.

Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used. DO NOT send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as the envelopes fail. Padded envelopes are a must and are provided free of charge by USPS if sending Priority Mail. 

We may charge a 20% restocking fee if the original packaging is not in brand new condition.

If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight.

ALL SHIPPING COSTS ARE NON REFUNDABLE.

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